Welcome to our contact page! We love to help you with any questions. Take a look at our FAQs. If your answer is not there, contact us.


Below you can see frequently asked questions that have helped a lot of customers, like yourself. Take a look to see if your question can be answered here.


I do not know the details of the other attendees, what should I do?2024-03-02T22:18:30+00:00

We recommend collecting and filling in all the details of the attendees.

Most tickets are not name specific. However, in Italy and France, names cannot be changed and therefore you cannot transfer the ticket to someone else. Avoid any problems and fill in the attendee details accurately.

The final price is not displayed after entering the data. How can I see it?2024-03-02T22:19:49+00:00

Click on ‘confirm selection’ in the first step of your booking, after selecting the type of package and ticket. You will see the price on the right hand side if you are booking on a desktop or at the bottom of your screen if you are booking on a phone. If you don’t see the price at the bottom of your screen on your phone, click on the bar at the bottom to enlarge the screen and see more details. The price you see here is the final price.

Changes to this price will only occur if you select a different seat category in the second step of your booking, or a different hotel in the optional third step of your booking. Please note that prices may also change from day to day based on ticket demand and availability. This can also happen with official venue or club tickets.

I want to book a hotel, can I choose a room type with extra facilities (e.g. balcony, parking space)?2024-03-02T22:19:53+00:00

You cannot currently select a room type or amenities during the booking process. If you have any questions please contact us before you make your reservation and we will be happy to check if the room type has the facilities you require!

Can I reserve specific seats?2024-03-02T22:19:58+00:00

You will always be seated in the selected orange blocks indicated on the stadium map but specific seats cannot be reserved. You will receive your tickets before the match and will see exactly where you are seated!


Can someone else take over a ticket?2024-03-02T22:22:15+00:00

In most cases this is possible as most tickets are not name-bound. Please note: In Italy and France names cannot be changed and therefore you cannot transfer the ticket to someone else.

Can I get a refund?2024-03-02T22:21:46+00:00

All information about cancelled events, rescheduled events and COVID-19 related issues can be found on this page. If you still have questions, please let us know. We are happy to help with any problem!

It is good to know that the right of withdrawal for online purchases is not valid for travel. It is also not possible to cancel the contract for the provision of our services without a valid reason.

How and when will I receive my tickets?2024-03-02T22:21:16+00:00

Within one to three days before the match you will receive e-tickets via email. Exactly when this happens depends on when the club provides the tickets.

We are happy to help you!

Our helpdesk is happy to help you with questions about your ticket, hotel, or package. Our emergency number is available 24/7 and will be provided after purchase.

About us

Our focus is on creating unforgettable experiences. In 2007, Proplay with a deep love for sports began a sports events journey. From organizing sports events to selling sports and recreational events tickets, allowing fans to passionately support their teams and fulfill their dream events. Proplay Events flourished, and our founding assembled a team of over 100+ sports enthusiasts. We made the shift from offline to online, relocating our operations from the stadium to a bustling office. Presently, we aim to be the leading ticketing company in the Middle East, North America, South America, Europe Asia, Africa, Australia, Oceania, and Antarctica providing access to live events worldwide!


Qatar Office:
Zone 51 Street 787 Building No 28 Bank Street, Doha- Qatar
Phone:+974 33 74 8434
Dubai Office:
Street 7A, Bait Al Nahda, Al Nahda 2, Dubai- United Arab Emirates
Phone: +971 4259 3261
UK Office:
Orchard Lodge, Guilford GU1 2PR
Phone: +44 1483 370377


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